Frequently Asked Questions

Patterns & Kits

What yarn can I use?
I've heard white wool yarn can't be felted, is this true?
I've never knit before, can I start with one of your patterns?
I've never felted before, what is felting?
Do you have any knitting instructions for beginners?
Are there any crocheted patterns?
Where can I find pattern errata & corrections?
Can I sell items I made from your patterns?
Can I bring copies of your pattern to my knitting group?

General Questions

How can I contact you?
Is your site secure?
Do you have an Affiliate program?
Do you have a street team?
Is there a newsletter?
Do you have a blog?
Can I link to your store or blog?
Can I use your images on my blog?

Payments

What types of payments are accepted?
Do you take Paypal?
Do you take money orders or checks?

Shipping Information

What shipping methods do you use?
Do you ship internationally?
Can I track my order?

Privacy Policy

What is your privacy policy?

Returns

What is your return policy?
Are patterns and kits returnable?

Retail & Wholesale

Can I buy your patterns & kits at my local yarn store or another online store?
Can I buy your items elsewhere?
Can I sell your patterns & kits in my shop?
Can I sell your other items in my shop?

Patterns & Kits

What yarn can I use?

Our felted knitting patterns require 100% wool, 100% alpaca or 75% or more wool with mohair blend. We've successfully used Cascade 220, Ella Rae, Plymouth Galway, Patons Classic Wool and Brown Sheep's Nature Spun and Lamb's Pride.

I've heard white wool yarn can't be felted, is this true?

Bleached white wool won't felt well, if at all - the bleaching process damages the wool fiber and keeps it from felting. However, natural white/cream yarns do felt.

I've never knit before, can I start with one of your patterns?

We recommend starting with a basic project like a scarf so that you can get used to the stitches and yarn tension.

I've never felted before, what is felting?

Felting, or fulling, is the process of matting wool fibers together. When wool is exposed to the right conditions (water, soap, heat & agitation), the wool fibers latch on to nearby fibers and pull them together. If you've "accidentally" shrunk a wool sweater in the wash, then you've already felted your first project!

Do you have any knitting instructions for beginners?

Currently, CraftyAlien.com does not have instructions, but we'll be adding them in the future!

Are there any crocheted patterns?

Not yet! But we'll have traditional crocheted amigurumi patterns soon.

Where can I find pattern errata & corrections?

Oops! Email us at orders [at] craftyalien.com for updates. Please email your order number, email address that you placed the order with and the approximate date that you ordered and we'll send an update if it's available.

Can I sell items I made from your patterns?

Crafty Alien designs patterns for personal use only. You can give your designs to a friend or family member.

Can I bring copies of your pattern to my knitting group?

You can bring your copy for your personal use, but copying the pattern is against the law. Please make sure everyone purchases their own pattern if they want to knit the items. Crafty Alien works hard to design patterns and sell them at a reasonable price. If everyone copies patterns, this Crafty Alien won't find pattern making as a viable source of income and stop selling or creating new patterns. Support your independent designers!

General Questions

How can I contact you?

Easy! Send your question to AskTheAlien [at] craftyalien.com.

Is your site secure?

Yes it is! All ordering information is encrypted and our site is regularly tested to ensure it has the latest security.

Do you have an Affiliate program?

Not yet.. : )

Do you have a street team?

Soon! And we'll reward you with exclusive kits and goodies!

Is there a newsletter?

We occassionally send out our newsletter to share new items and some surprises. If you'd like to sign up, send us an email to news [at] craftyalien.com

Do you have a blog?

You can check out the Life of the Alien blog here.

Can I link to your store or blog?

Absolutely!

Can I use your images on my blog?

Please contact us for permission to use any image. Send an email to: images [at] craftyalien [dot] com.

Payments

What types of payments are accepted?

We accept Visa, Mastercard, American Express & Paypal

Do you take Paypal?

Yup!

Do you take money orders or checks?

Sorry, we don't take money orders or checks at this time.

Shipping Information

What shipping methods do you use?

CraftyAlien.com ships via United States Post Office (USPS) and/or UPS for domestic orders and USPS for international orders.

Do you ship internationally?

We ship internationally to select countries (Canada, Australia, Japan & most of Europe). Buyers are responsible for all custom fees and duties.

Can I track my order?

Tracking information will be emailed to you as soon as your order has shipped. Tracking information is unavailable to international orders.

Privacy Policy

What is your privacy policy?

CraftyAlien.com does not sell or give any information gathered on CraftyAlien.com to anyone. We may use your information to contact you about an order, but that's it. We don't like junk mail, and we're sure you don't like it either.

Returns

What is your return policy?

If you've made an error, you have up to 24 hours to change or cancel your order if you have not downloaded patterns. If you've purchased one of our handcrafted items and changed your mind, you have two weeks to contact us before sending it back to us at orders [at] craftyalien.com. Items must be received in saleable condition before a refund will be processed minus shipping fees. Refunds will be processed via the payment method of the original order. Wholesale orders are not returnable.

Are patterns and kits returnable?

Pattern purchases are nonrefundable. Kits can be exchanged for the same kit if defective. Wholesale orders are not returnable.

Retail & Wholesale

Can I buy your patterns & kits at my local yarn store or another online store?

Crafty Alien kits and patterns can be found in several stores in the US & Canada and worldwide on several websites. Click here to see where else you can buy Crafty Alien kits & patterns.